Terms of Service

Last Updated: 25/1/2026

Welcome to PICKLO. These Terms of Service (“Terms”) govern your access to and use of our website, products, services, and any purchases made through PICKLO.

By accessing our website, creating an account, placing an order, or otherwise using our services, you agree to these Terms. Please read them carefully before using our website.

These Terms should be read together with our Privacy Policy, Shipping Policy, Return & Refund Policy, and any other policies displayed on our website.

If you do not agree with these Terms, please do not use our website or services.

1. About PICKLO

PICKLO is an e-commerce store offering products across various categories. Our product selection may change periodically based on availability, customer demand, new launches, and market trends.

For questions regarding these Terms or your order, you may contact us at:

Email: rbzofficial999@gmail.com
Phone: +91 9850091369
Location: Pune, Maharashtra, India
Customer Support: Monday to Saturday, 10:00 AM to 6:00 PM IST

2. Account Terms

You may be able to browse or purchase products from PICKLO with or without creating a customer account, depending on the functionality available on our website.

If you create an account, you agree to:

• Provide accurate, complete, and current information

• Keep your account information updated

• Maintain the confidentiality of your login credentials

• Take reasonable measures to prevent unauthorised access to your account

• Notify us if you become aware of unauthorised access or suspicious activity

You are responsible for activities carried out through your account to the extent permitted by applicable law.

We reserve the right to suspend, restrict, or terminate accounts that we reasonably believe are being used fraudulently, unlawfully, abusively, or in violation of these Terms.

3. Eligibility to Use Our Services

By using our website or placing an order, you represent that you are legally capable of entering into a binding transaction under applicable Indian law.

If you are using our services on behalf of another person, organisation, or business, you represent that you have the authority to act on their behalf.

Where a person is not legally competent to enter into a contract independently, use of the website and purchases should be made under the supervision or involvement of a parent, lawful guardian, or other person legally authorised to act on their behalf, as applicable.

4. Product Information and Descriptions

We make reasonable efforts to provide accurate product descriptions, specifications, images, features, pricing, and other relevant information.

However, colours and appearance may vary slightly depending on:

• Screen or device settings

• Photography and lighting

• Manufacturing variations

• Product batches

• Supplier updates

Product images may sometimes include props or accessories for illustrative purposes that are not included with the purchased product unless specifically stated in the product description.

We may correct typographical errors, inaccuracies, or omissions and update product information when reasonably necessary.

If a material error affects an order you have already placed, we may contact you regarding the available options, including cancellation and refund where appropriate.

5. Pricing

All product prices are displayed in Indian Rupees (₹) unless otherwise stated.

Prices, discounts, promotions, and offers may change from time to time.

The price applicable to your order will generally be the price displayed at checkout when the order is placed, subject to correction of obvious or genuine errors as permitted by applicable law.

Any applicable taxes, shipping fees, Cash on Delivery charges, or other charges will be disclosed during checkout where applicable.

Promotional offers may have separate terms, eligibility requirements, validity periods, or usage restrictions.

6. Payment

PICKLO may offer one or more payment methods depending on availability, including:

• UPI

• Credit cards

• Debit cards

• Net banking

• Wallets

• Cash on Delivery (COD)

• Other supported payment methods

Online payments may be processed through third-party payment gateways or financial institutions.

PICKLO does not intentionally collect or store sensitive authentication information such as your complete card credentials, CVV, UPI PIN, banking password, or OTP where such information is processed directly by authorised payment providers.

Never share your OTP, UPI PIN, CVV, banking password, or other confidential payment authentication information with anyone claiming to represent PICKLO.

Payment methods may be added, removed, restricted, or temporarily unavailable based on operational, security, payment-provider, or geographic considerations.

7. Cash on Delivery (COD)

Where available, Cash on Delivery may be offered for eligible products, customers, and delivery locations.

We reserve the right to restrict or disable COD where reasonably necessary due to factors such as:

• Previous refused deliveries

• Repeated Return-to-Origin (RTO) orders

• Suspicious or potentially fraudulent orders

• Incorrect or incomplete customer information

• Serviceability restrictions

• Order value or product-specific limitations

We may contact customers to verify COD orders before dispatch.

Repeatedly placing orders without a genuine intention to accept delivery may result in COD restrictions or order cancellation, subject to applicable law.

8. Order Placement and Acceptance

Submitting an order does not necessarily mean that the order has been finally accepted for fulfilment.

After you place an order, you may receive an automated acknowledgement or confirmation indicating that we have received your order request.

An order may be subject to:

• Payment confirmation

• Product availability

• Address verification

• COD verification

• Fraud or security checks

• Delivery serviceability

• Other reasonable operational checks

We reserve the right to decline or cancel an order for legitimate reasons, including product unavailability, pricing or listing errors, suspected fraud, payment failure, delivery restrictions, or inability to fulfil the order.

If we cancel a prepaid order after payment has been successfully received, the applicable amount will be refunded in accordance with our refund process and applicable law.

9. Order Cancellation

Customers may request cancellation before an order has been processed or dispatched, subject to the status of the order and our applicable cancellation policy.

Once an order has been shipped, cancellation may not always be operationally possible.

If you wish to cancel an order, contact us as soon as possible at:

rbzofficial999@gmail.com

or

+91 9850091369

Any refund due following an eligible cancellation will be processed in accordance with our Return & Refund Policy and applicable law.

10. Shipping and Delivery

We aim to process and dispatch orders as efficiently as reasonably possible.

Estimated shipping and delivery times displayed on our website are estimates and may vary depending on:

• Customer location

• Product availability

• Supplier or fulfilment processing

• Courier operations

• Weather conditions

• Public holidays

• Operational disruptions

• Incorrect or incomplete addresses

• Events outside our reasonable control

Customers are responsible for providing accurate and complete shipping information.

If an order cannot be delivered because of incorrect information provided by the customer, repeated unsuccessful delivery attempts, or refusal to accept delivery, additional shipping or re-delivery charges may apply where legally permissible and appropriately disclosed.

For detailed information, please refer to our Shipping Policy.

11. Delivery Delays

While we work with fulfilment and logistics partners to provide timely delivery, delivery dates cannot always be guaranteed.

PICKLO will not be responsible for delays caused solely by events outside our reasonable control, subject to rights and remedies available to consumers under applicable law.

If your order is significantly delayed, please contact our customer-support team so that we can investigate the shipment.

12. Returns, Replacements and Refunds

Returns, replacements, exchanges, cancellations, and refunds are governed by our Return & Refund Policy, subject to applicable Indian consumer law.

Eligibility may depend on factors such as:

• Product condition

• Reason for return

• Product category

• Time elapsed since delivery

• Whether the item received was damaged, defective, incorrect, or materially different from its description

• Other conditions disclosed in the applicable Return & Refund Policy

Customers should inspect their order after delivery and contact us promptly if they receive a damaged, defective, incorrect, or incomplete product.

Where appropriate, we may request photographs, videos, packaging information, order details, or other reasonable evidence to investigate a claim.

Nothing in these Terms is intended to exclude or restrict rights that cannot lawfully be excluded under applicable Indian consumer-protection laws.

13. Refund Processing

Approved refunds will generally be processed through the original payment method where reasonably possible.

The time required for the refunded amount to appear in your account may depend on your bank, card issuer, payment gateway, or financial institution.

For COD orders, eligible refunds may require customers to provide appropriate bank or payment details through a secure process.

PICKLO will never ask you to provide your UPI PIN, card PIN, CVV, OTP, or banking password to receive a refund.

14. Promotions, Coupons and Discounts

PICKLO may periodically offer:

• Discount codes

• Promotional pricing

• Limited-time offers

• Bundled offers

• Free-shipping promotions

• Other promotional benefits

Promotions may be subject to separate terms and conditions.

Unless otherwise stated, promotional codes:

• Cannot be exchanged for cash

• May have expiry dates

• May apply only to selected products

• May require a minimum purchase amount

• May not be combinable with other promotions

We reserve the right to withdraw or correct a promotion where there is a genuine error, misuse, fraud, or other legitimate reason, subject to applicable law.

15. Intellectual Property

Unless otherwise stated, the website and its original content—including PICKLO branding, logos, graphics, website design elements, text, and other materials created or owned by us—are owned by or licensed to PICKLO and are protected by applicable intellectual-property laws.

You may not reproduce, copy, modify, distribute, commercially exploit, or use our protected content without appropriate permission.

Third-party product names, trademarks, logos, images, and other intellectual property belong to their respective owners.

16. Reviews and User-Submitted Content

If you submit a product review, feedback, photograph, testimonial, or other content to PICKLO, you confirm that you have the right to submit that content.

You must not submit content that is:

• False or deliberately misleading

• Defamatory

• Threatening or abusive

• Obscene or unlawful

• Infringing on another person's intellectual-property or privacy rights

• Fraudulent or deceptive

Where permitted by law, we may moderate or remove content that violates these requirements.

We will not knowingly fabricate customer reviews or represent promotional content as independent customer feedback.

17. Prohibited Uses

You may not use PICKLO's website or services:

• For unlawful or fraudulent purposes

• To impersonate another person

• To submit deliberately false information

• To interfere with website security or functionality

• To introduce malware, viruses, or malicious code

• To attempt unauthorised access to our systems

• To scrape or extract website information unlawfully

• To infringe intellectual-property rights

• To abuse promotional offers

• To place fraudulent or intentionally non-genuine orders

• To harass, threaten, or abuse customers, employees, representatives, or service providers

• For any activity prohibited by applicable law

We may restrict access or cancel affected orders where we reasonably identify prohibited activity, subject to applicable law.

18. Third-Party Services

Our website may rely on or integrate with third-party services, including payment gateways, e-commerce platforms, logistics providers, analytics services, advertising platforms, and other technology providers.

Third-party services may be governed by their own terms and privacy policies.

While we select service providers for legitimate business purposes, PICKLO does not control every aspect of independent third-party systems and services.

19. Website Availability

We aim to keep the PICKLO website accessible and functional, but uninterrupted availability cannot be guaranteed.

The website may occasionally be unavailable because of:

• Maintenance

• Technical problems

• Hosting disruptions

• Security incidents

• Third-party service interruptions

• Updates or improvements

• Events beyond our reasonable control

We may modify, update, or discontinue website features where reasonably necessary.

20. Limitation of Liability

To the maximum extent permitted by applicable law, PICKLO and its owners, representatives, employees, and service providers will not be liable for indirect, incidental, special, or consequential losses arising solely from circumstances outside our reasonable control or from misuse of our website or products.

However, nothing in these Terms is intended to exclude, limit, or waive any liability or consumer right that cannot legally be excluded or limited under applicable Indian law.

Any limitation of liability contained in these Terms will apply only to the extent permitted by law.

21. Disclaimer

We endeavour to provide accurate information and reliable services, but we do not guarantee that every aspect of the website will always be error-free or uninterrupted.

Products should be used only for their intended purposes and in accordance with applicable instructions, warnings, and safety information.

Nothing in these Terms excludes obligations imposed on sellers or rights granted to consumers under applicable law.

22. Indemnification

To the extent permitted by applicable law, you agree to indemnify PICKLO against reasonable losses, claims, or expenses arising directly from your unlawful use of our website, intentional violation of these Terms, fraudulent activity, or infringement of another person's rights.

This provision does not reduce or restrict any statutory rights available to consumers.

23. Privacy

Your use of PICKLO is also governed by our Privacy Policy, which explains how personal information may be collected, used, shared, stored, and protected.

Please review our Privacy Policy before using our services or submitting personal information.

24. Changes to These Terms

We may update these Terms periodically to reflect changes in:

• Our products or services

• Website functionality

• Business practices

• Applicable laws or regulations

• Operational requirements

The revised Terms will be published on this page with an updated Last Updated date.

Changes will apply prospectively as required by applicable law and will not improperly remove rights that have already accrued to customers.

25. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable by a competent authority, that provision will be interpreted or limited to the extent necessary under applicable law.

The remaining provisions will continue to apply to the extent legally permissible.

26. Governing Law and Jurisdiction

These Terms and your use of PICKLO will be governed by the laws of India, including applicable consumer-protection and e-commerce laws.

Subject to mandatory rights and jurisdiction available to consumers under applicable Indian law, disputes relating to these Terms or our services will be subject to the jurisdiction of competent courts and authorities in Pune, Maharashtra, India, where legally permissible.

Nothing in this provision is intended to prevent a consumer from approaching a competent consumer commission or other authority where the consumer is legally entitled to do so.

27. Contact Information

If you have questions regarding these Terms, your order, or our services, please contact us:

PICKLO

Email: rbzofficial999@gmail.com
Phone: +91 9850091369
Location: Pune, Maharashtra, India

Customer Support Hours:
Monday to Saturday
10:00 AM to 6:00 PM IST

We aim to respond to customer enquiries as promptly as reasonably possible during our customer-support hours.

PICKLO — Pick Something Better.