Return, Replacement & Refund Policy
Return, Replacement & Refund Policy
Last Updated: 25/1/2026
At PICKLO, customer satisfaction is important to us. We want you to shop with confidence, and if something goes wrong with your order, we will make reasonable efforts to help resolve the issue fairly.
This Return, Replacement & Refund Policy explains when products may be eligible for return, replacement, exchange, or refund. Please read this policy carefully before making a purchase.
1. Return Eligibility
Unless a product is specifically marked as non-returnable or subject to different return conditions on its product page, customers may request a return within 7 days of delivery, subject to the conditions below.
To be eligible for a return, the product should generally:
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Be unused, unworn, and in substantially the same condition in which it was received
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Include original packaging, tags, manuals, accessories, and other items supplied with the product, where applicable
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Not show signs of misuse, intentional damage, excessive wear, alteration, or improper handling
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Be accompanied by valid order details or other reasonable proof of purchase
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Meet any product-specific return conditions displayed on the applicable product page
A return request does not automatically mean that the return has been approved. We may review the request and relevant information before confirming eligibility.
Your statutory rights under applicable Indian consumer law are not affected by this policy.
2. Return Request Timeframe
For eligible products, return requests should generally be submitted within:
7 calendar days from the date of delivery.
Requests received after this period may not be eligible for a voluntary return unless otherwise required by applicable law.
If you receive a damaged, defective, incorrect, incomplete, or materially different product, we recommend contacting us within 48 hours of delivery so that we can investigate the issue promptly.
Failure to report such an issue within 48 hours will not override any rights that cannot lawfully be restricted under applicable Indian consumer law.
3. How to Request a Return
To request a return, please contact PICKLO at:
Email: rbzofficial999@gmail.com
Phone: +91 9850091369
Please provide:
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Your Order ID
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Customer name
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Registered mobile number or email address
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Product concerned
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Reason for requesting the return
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Clear photographs or videos where relevant
Please do not send a product back without receiving return instructions from us first.
If the return is approved, we will provide appropriate instructions regarding return pickup or shipment, depending on the product and serviceability of your location.
4. Damaged, Defective or Incorrect Products
If you receive a product that is:
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Damaged during delivery
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Defective
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Incorrect
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Missing essential components
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Materially different from what you ordered
please contact us as soon as possible, preferably within 48 hours of delivery.
To help us investigate the claim, we may reasonably request:
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Clear photographs of the product
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Photographs of the outer packaging
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Photograph of the shipping label
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Photographs or video showing the defect or damage
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Order ID
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Other relevant information
For higher-value or damage-sensitive products, we recommend recording an unboxing video from the beginning of opening the sealed package. This can help resolve courier or fulfilment disputes more quickly.
An unboxing video may assist with verification but will not be treated as the sole basis for denying a genuine claim where applicable law provides otherwise.
Once the issue has been verified, we may offer an appropriate resolution such as:
Replacement, exchange, refund, or another suitable remedy, depending on the circumstances, product availability, and applicable law.
Where the issue resulted from an error attributable to PICKLO, our supplier, fulfilment partner, or courier, eligible customers will generally not be required to bear reasonable return-shipping costs.
5. Change-of-Mind Returns
For products eligible for voluntary returns, we may accept a return where the customer has changed their mind, provided the product satisfies the eligibility requirements stated in this policy.
For change-of-mind returns:
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The product must remain unused and in appropriate condition
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Original packaging and accessories should be retained
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Return shipping charges may be borne by the customer
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Original shipping or COD charges may not be refundable where legally permissible and where they represent services already provided
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Any applicable return-shipping cost will be communicated before the return is completed
Some products may not qualify for change-of-mind returns due to their nature, hygiene requirements, customisation, or other legitimate reasons.
6. Exchanges
Where available, eligible products may be exchanged for:
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Another size
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Another variant
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A replacement of the same product
Exchange availability depends on product stock, product category, supplier availability, and delivery serviceability.
If the requested replacement or variant is unavailable, we may offer an alternative resolution, including a refund where appropriate.
Additional shipping charges may apply to customer-requested exchanges where the original product was correctly supplied and was not damaged or defective.
7. Non-Returnable Items
For health, hygiene, safety, customisation, or other legitimate reasons, certain products may not be eligible for voluntary return once delivered or opened.
Subject to applicable law, these may include:
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Personal hygiene or personal-care products once opened or used
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Certain beauty or cosmetic products once opened
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Undergarments or similar intimate products
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Products customised or personalised specifically for the customer
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Perishable goods
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Products that have been used, altered, damaged, or misused after delivery
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Products returned without essential components or accessories
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Gift cards or digital products, where applicable
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Items specifically identified as Final Sale or Non-Returnable before purchase
However, where a non-returnable item is delivered damaged, defective, incorrect, or materially different from its description, please contact us. Any rights or remedies required under applicable Indian consumer law will continue to apply.
8. Return Shipping Costs
Return-shipping responsibility depends on the reason for the return.
If PICKLO supplied a damaged, defective or incorrect product:
Where the claim is verified and the return is eligible, PICKLO will generally arrange or bear reasonable return-shipping costs.
Change-of-mind or customer-requested returns:
Where a voluntary return is accepted even though the correct, non-defective product was supplied, the customer may be responsible for the return-shipping cost.
Any applicable return-shipping charges will be communicated as part of the return process.
9. Return Inspection
Returned products may be inspected after they are received by the relevant return or fulfilment location.
The inspection may verify:
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Product condition
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Original packaging
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Tags
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Accessories
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Serial numbers, where applicable
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Signs of use or damage
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Reason stated for the return
Once the return has been inspected and approved, we will proceed with the applicable refund, replacement, or exchange.
If a returned product does not satisfy the applicable return conditions, we may contact you to explain the issue and available options, subject to applicable law.
10. Refund Process
Once an eligible return has been received, inspected, and approved, we will initiate the applicable refund.
For prepaid orders, refunds will generally be made to the original payment method where reasonably possible.
Depending on your bank, card issuer, UPI provider, or payment gateway, it may take approximately:
5–10 business days after the refund has been processed
for the refunded amount to appear in your account.
This banking/payment-provider timeframe may be outside PICKLO's direct control.
For Cash on Delivery orders, approved refunds may be processed using an appropriate bank account, UPI, or another supported method after the necessary details have been verified.
PICKLO will never ask for your UPI PIN, OTP, CVV, card PIN, or banking password to process a refund.
11. Refund Amount
For an approved return, the refundable amount will depend on the reason for the return and the applicable circumstances.
Where a product is returned because it was verified as damaged, defective, incorrect, or otherwise eligible due to an issue attributable to the seller or fulfilment process, the appropriate product amount and applicable charges will be handled in accordance with applicable law.
For voluntary change-of-mind returns, original shipping charges, COD fees, and return-shipping costs may be non-refundable or deducted where legally permissible and where such charges were appropriately disclosed.
Any applicable deduction will be communicated transparently.
12. Cancellation Before Dispatch
If you wish to cancel an order, please contact us as soon as possible.
If the order has not yet been processed or dispatched, we will make reasonable efforts to cancel it.
Once an order has been shipped, cancellation may no longer be operationally possible. In such cases, the applicable return procedure may need to be followed after delivery.
Approved prepaid cancellations will be refunded through the applicable payment method.
13. Refused COD Deliveries
Customers are requested to place Cash on Delivery orders only when they genuinely intend to accept delivery.
Repeated refusal of legitimate COD orders, repeated non-availability, or repeated Return-to-Origin (RTO) activity may result in restrictions on future COD availability where reasonably necessary.
This does not affect a customer's right to reject a shipment where there is a legitimate reason permitted under applicable law.
14. Missing Items
If your order arrives with an item or essential component missing, please contact us promptly.
Provide your Order ID along with photographs or video of the package and contents where available.
After verification, we may arrange for the missing item/component, provide a replacement, issue an appropriate refund, or offer another suitable resolution.
15. Late or Missing Refunds
If an approved refund has been processed but has not appeared within the expected timeframe:
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Check the relevant bank account, card statement, or payment account again.
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Contact your bank, card issuer, or payment provider because posting times may vary.
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If the refund still cannot be located, contact PICKLO with your Order ID.
We will make reasonable efforts to provide available refund transaction details and assist with the investigation.
16. Fraudulent or Abusive Return Requests
PICKLO reserves the right to investigate suspicious return or refund activity.
This may include circumstances involving:
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Different products being returned
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Missing components
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Deliberately damaged products
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False damage claims
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Repeated misuse of return policies
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Manipulated evidence
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Other fraudulent activity
Where we have reasonable evidence of fraudulent or abusive behaviour, we may reject the affected claim, restrict account functionality, or take other lawful action.
Nothing in this section permits PICKLO to reject a legitimate consumer claim merely because a customer has previously requested returns.
17. Consumer Rights
Nothing in this Return, Replacement & Refund Policy is intended to exclude, waive, or restrict rights or remedies that customers are entitled to under applicable Indian law, including applicable consumer-protection laws.
If any provision of this policy conflicts with a mandatory requirement of applicable law, the applicable legal requirement will prevail.
18. Contact Us
For returns, replacements, exchanges, cancellations, or refund-related questions, please contact:
PICKLO
Email: rbzofficial999@gmail.com
Phone: +91 9850091369
Location: Pune, Maharashtra, India
Customer Support Hours:
Monday to Saturday
10:00 AM to 6:00 PM IST
When contacting us about an existing order, please include your Order ID and registered mobile number to help us assist you efficiently.
PICKLO — Pick Something Better.