Shipping Policy

Last Updated: 25/1/2026

Thank you for shopping with PICKLO. We want your shopping experience to be simple, transparent, and reliable. This Shipping Policy explains how we process, ship, track, and deliver orders placed through our store.

Please review this policy before placing your order.

1. Order Processing Time

Once your order has been successfully placed and confirmed, we generally aim to process it within:

24–48 hours

Processing includes order verification, payment confirmation where applicable, product preparation, packaging, and handing the shipment over to our delivery or fulfilment partner.

Orders placed on Sundays, public holidays, or during exceptionally high-order periods may require additional processing time.

If there is an unexpected issue affecting your order, we will make reasonable efforts to keep you informed using the contact information provided with your order.

2. Estimated Delivery Time

Our expected delivery timeframe for most orders within India is:

7–10 days

The delivery timeframe is generally calculated after the order has been confirmed and processed.

Actual delivery times may vary depending on factors such as:

• Delivery location and PIN code

• Product availability

• Courier serviceability

• Supplier or fulfilment processing

• Public holidays

• Weather conditions

• Local disruptions

• High-volume sale periods

• Transportation or logistics delays

• Events outside our reasonable control

The delivery estimate provided is an expected timeframe and should not be considered a guaranteed delivery date unless specifically stated otherwise.

3. Shipping Methods

PICKLO works with third-party courier, logistics, supplier, and fulfilment partners to deliver orders to customers.

The shipping method and courier partner used for your order may depend on:

• Product ordered

• Delivery location

• PIN-code serviceability

• Product fulfilment location

• Availability of courier services

• Other operational considerations

We aim to select an appropriate available shipping method for each order.

4. Shipping Charges

Shipping charges at PICKLO may vary depending on the product, order value, delivery location, promotional offer, and other applicable conditions.

From time to time, we may offer:

FREE SHIPPING

on selected products, orders, promotions, or during special campaigns.

For other orders, an applicable shipping or delivery charge may be added.

Any applicable shipping charges will be displayed to you during the ordering or checkout process before you complete your purchase.

Promotional free-shipping offers may be subject to specific conditions and may be changed or discontinued from time to time.

5. Cash on Delivery (COD)

Cash on Delivery may be available for eligible products and serviceable locations.

COD availability may depend on:

• Delivery PIN code

• Product

• Order value

• Courier availability

• Customer/order history

• Other operational or risk-related factors

Where applicable, additional COD charges may be displayed before you complete your order.

PICKLO reserves the right to verify COD orders before dispatch and may restrict COD availability for certain orders where reasonably necessary.

6. Order Tracking

Once your order has been shipped and tracking information becomes available, you may receive tracking details through one or more of the following:

• SMS

• Email

• WhatsApp

• Order tracking page

• Other contact information provided during checkout

Tracking information may include a tracking number, courier information, or a tracking link.

Please allow some time after dispatch for tracking information to become active in the courier partner's system.

If your tracking information is not updating for an extended period, please contact our customer-support team.

7. Accurate Shipping Information

Customers are responsible for providing complete and accurate delivery information when placing an order.

Please ensure that you provide:

• Correct recipient name

• Complete delivery address

• Correct PIN code

• Active mobile number

• Relevant landmark or address information where necessary

Incorrect or incomplete information may cause delays or unsuccessful delivery attempts.

If you notice an error in your shipping information after placing an order, please contact us as soon as possible.

We will try to assist you, but address changes may not always be possible once an order has been processed or dispatched.

8. Delivery Attempts

Our courier partners may attempt to contact you using the mobile number provided with your order.

Please ensure that the number remains active during the expected delivery period.

If delivery is unsuccessful because the customer is unavailable, cannot be contacted, provides an incorrect address, or refuses the shipment, the order may be returned to the fulfilment location.

Re-delivery may be subject to availability and additional shipping charges where applicable and legally permissible.

9. Delayed Orders

Although we aim to deliver orders within the estimated 7–10 day timeframe, occasional delays may occur.

Possible reasons include:

• Courier delays

• Weather conditions

• Public holidays

• High order volumes

• Remote delivery locations

• Transportation disruptions

• Product availability issues

• Operational disruptions

• Natural disasters or other events beyond our reasonable control

If your order is significantly delayed beyond the expected timeframe, please contact us and we will make reasonable efforts to investigate the shipment with the relevant courier or fulfilment partner.

10. Lost or Missing Shipments

If your tracking information shows unusual activity, your package appears to be lost in transit, or you have not received your order despite the tracking status showing delivery, please contact us promptly.

We may request information such as:

• Order ID

• Registered mobile number

• Tracking number

• Delivery details

• Other information reasonably required to investigate the issue

We will coordinate with the relevant courier or fulfilment partner where appropriate.

Any replacement, refund, or other resolution will depend on the outcome of the investigation, our applicable policies, and your rights under applicable Indian law.

11. Damaged Packages or Products

If your order arrives damaged, defective, incomplete, or materially different from what you ordered, please contact us as soon as possible after delivery.

We may request photographs or videos of:

• The product

• Shipping package

• Shipping label

• Damage or defect

• Other relevant evidence

This helps us investigate the issue and determine an appropriate resolution.

Eligible claims will be handled in accordance with our Return & Refund Policy and applicable Indian consumer law.

12. Multiple Products in One Order

If your order contains multiple products, they may occasionally be shipped separately depending on product availability, fulfilment location, or logistics arrangements.

As a result, different products from the same order may arrive on different dates.

Where available, separate tracking information may be provided for individual shipments.

13. Changes or Cancellation Before Dispatch

If you need to change or cancel your order, please contact us as soon as possible after placing it.

We will make reasonable efforts to accommodate your request if the order has not already been processed or dispatched.

Once an order has entered fulfilment or has been shipped, changes or cancellations may no longer be possible.

Please refer to our Return & Refund Policy for further information.

14. International Shipping

At present, PICKLO primarily serves customers within India.

International shipping may not be available for all products or destinations.

If international shipping is introduced or made available for selected products, applicable:

• Shipping charges

• Estimated delivery times

• Customs duties

• Import taxes

• Local charges

• Destination restrictions

will depend on the destination and applicable regulations.

Where applicable, customers may be responsible for customs duties, import taxes, or other charges imposed by authorities in the destination country unless specifically stated otherwise at checkout.

15. Contact Us

If you have questions about shipping, tracking, or the delivery of your order, please contact us:

PICKLO

Email: rbzofficial999@gmail.com
Phone: +91 9850091369
Location: Pune, Maharashtra, India

Customer Support Hours:
Monday to Saturday
10:00 AM to 6:00 PM IST

When contacting us regarding an existing order, please include your Order ID and registered mobile number so we can assist you more efficiently.

We will make reasonable efforts to respond to customer enquiries as promptly as possible during our support hours.

PICKLO — Pick Something Better.