Privacy Policy

Last Updated: 25/5/2026

At PICKLO, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, when we may share it, and the choices and rights available to you when you visit our website, contact us, create an account, or purchase products from us.

By accessing or using the PICKLO website and our services, you acknowledge the practices described in this Privacy Policy. This Policy should be read together with our Terms & Conditions, Shipping Policy, Return & Refund Policy, and other applicable policies.

1. Information We Collect

Depending on how you interact with PICKLO, we may collect the following categories of information:

Personal and Contact Information

This may include:

• Full name

• Email address

• Mobile or telephone number

• Billing address

• Shipping or delivery address

• PIN code, city and state

• Account information, where applicable

Order and Transaction Information

When you place or attempt to place an order, we may collect:

• Products purchased or added to your cart

• Order number and order history

• Transaction status

• Payment method selected

• Cancellation, return and refund information

• Shipping and delivery information

Payments may be processed through third-party payment service providers. PICKLO generally does not directly store complete credit/debit card details, UPI credentials, CVV, UPI PINs, banking passwords or other sensitive payment authentication information handled by the applicable payment provider.

Device and Usage Information

When you browse our website, certain technical information may be collected automatically, including:

• IP address

• Browser type

• Device type

• Operating system

• Pages viewed

• Referring website or traffic source

• Approximate location derived from technical information

• Date and time of visits

• Interactions with our website

• Cookie and similar technology information

Communications

If you contact PICKLO through email, telephone, WhatsApp, social media, contact forms or another customer-support channel, we may collect and retain information contained in those communications to assist you and maintain appropriate business records.

2. How We Use Your Information

We may use your personal information for legitimate purposes connected with operating PICKLO, including to:

• Process and fulfil orders

• Arrange shipping and delivery

• Provide order confirmations and updates

• Process cancellations, returns and refunds

• Provide customer support

• Respond to enquiries, complaints and requests

• Maintain customer accounts

• Detect, investigate and prevent fraud, misuse and suspicious transactions

• Improve our website, products and customer experience

• Analyse website traffic and store performance

• Maintain website and transaction security

• Troubleshoot technical issues

• Comply with applicable tax, accounting, legal and regulatory requirements

• Enforce our policies and protect our legitimate rights and interests

Where permitted by applicable law, we may also use your contact information to send promotional messages, product updates, offers or marketing communications.

Where consent is legally required, such communications will be sent in accordance with the consent provided by you.

You may opt out of eligible marketing communications using the unsubscribe mechanism provided in the communication or by contacting us.

3. Cookies and Similar Technologies

PICKLO may use cookies, pixels and similar technologies to operate and improve our website and understand how customers interact with it.

Cookies and similar technologies may be used to:

• Keep your shopping cart functioning

• Remember your preferences

• Maintain login or browsing sessions

• Improve website functionality

• Measure website traffic and performance

• Understand customer behaviour

• Detect security issues

• Measure advertising effectiveness

• Provide relevant advertising where permitted

Some cookies may be essential for our website to function properly, while others may support analytics, functionality or advertising.

Third-party services integrated with our website may also place or access cookies in accordance with their own privacy policies.

You may be able to control or block cookies through your browser settings and, where available, through cookie-management options provided on our website. Disabling certain cookies may affect the functionality of some parts of the website.

4. Third-Party Services and Sharing of Information

To operate our online store and provide our services, PICKLO may share relevant personal information with trusted third-party service providers where reasonably necessary.

These may include:

• E-commerce and website hosting providers

• Payment gateways and payment processors

• Courier, shipping and logistics companies

• Order fulfilment partners and suppliers

• Customer-support service providers

• Email, SMS and communication providers

• Analytics providers

• Advertising and marketing platforms

• Fraud-prevention and security providers

• IT and cloud-service providers

• Accountants, auditors, legal advisers and other professional service providers

Our online store may be powered or hosted by an e-commerce platform such as Shopify. Information submitted through our store may therefore also be processed by the applicable platform in accordance with its privacy practices.

Third-party providers may process information necessary to perform their respective services, subject to applicable laws, agreements and their own privacy practices.

We may also disclose information where reasonably necessary to comply with applicable law, legal proceedings, court orders or lawful requests from governmental or regulatory authorities, or where necessary to protect PICKLO, our customers, our legal rights or others.

If PICKLO is involved in a merger, acquisition, restructuring, financing, sale of assets or similar business transaction, relevant information may be transferred as part of that transaction, subject to applicable law.

PICKLO does not sell your personal information merely for monetary consideration as part of our ordinary business operations.

5. Payment Information

Payments made through PICKLO may be processed by third-party payment gateways, banks or other authorised financial service providers.

These providers may collect and process information necessary to complete your transaction in accordance with their own terms, privacy policies and applicable security requirements.

PICKLO does not intentionally store complete card numbers, CVV information, UPI PINs, banking passwords, OTPs or similar sensitive payment authentication credentials processed directly by authorised payment providers.

For your security, never share your OTP, UPI PIN, CVV, banking password or other confidential authentication information with anyone claiming to represent PICKLO.

6. Data Security

PICKLO takes reasonable technical, organisational and administrative measures designed to protect personal information from unauthorised access, disclosure, alteration, misuse, loss or destruction.

These measures may include secure website technologies, access controls, reputable third-party service providers and other safeguards appropriate to our business operations.

However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure. While we take reasonable steps to protect your information, absolute security cannot be guaranteed.

Customers are also responsible for maintaining the confidentiality of their account credentials and should contact us if they suspect unauthorised use of their account.

7. Data Retention

We may retain personal information for as long as reasonably necessary to:

• Complete transactions

• Fulfil orders

• Provide customer support

• Maintain appropriate business and transaction records

• Resolve disputes

• Prevent and investigate fraud

• Meet tax, accounting, legal and regulatory obligations

• Establish, exercise or defend legal claims

When personal information is no longer reasonably required, we may delete, anonymise or otherwise securely dispose of it, subject to applicable legal and legitimate retention requirements.

8. Your Privacy Rights

Subject to applicable Indian laws and lawful exceptions, you may have certain rights relating to your personal information.

Depending on the circumstances and applicable law, these may include the ability to:

• Request information about personal data processed by us

• Request correction or updating of inaccurate or incomplete information

• Request deletion or erasure of personal information where legally applicable

• Withdraw consent where processing is based on your consent

• Raise concerns or grievances about how your personal information is processed

• Exercise other rights available under applicable Indian data-protection laws

To submit a privacy-related request, please contact PICKLO at rbzofficial999@gmail.com.

We may need to verify your identity before processing certain requests. Some requests may also be subject to legal exceptions, including situations where information must be retained for taxation, accounting, fraud prevention, dispute resolution or other lawful purposes.

9. Children's Privacy

Our website and services are not intended to knowingly collect or process children's personal information in circumstances prohibited by applicable law.

Where processing a child's personal data requires verifiable consent from a parent or lawful guardian under applicable Indian law, we will take reasonable steps to comply with applicable requirements.

If you believe a child has provided personal information to PICKLO improperly, please contact us so that we can review the matter and take appropriate action.

10. International Processing and Transfers

Some of the technology platforms, service providers or business partners used by PICKLO may process or store information outside India.

Where personal information is transferred or processed internationally, we will endeavour to handle such transfers in accordance with applicable Indian data-protection requirements and any restrictions imposed by applicable law.

11. Third-Party Websites

Our website may contain links to third-party websites, platforms or services.

PICKLO is not responsible for the privacy practices, content or security of third-party websites or services that we do not own or control.

We encourage customers to review the privacy policies of third-party websites and services before providing personal information to them.

12. Changes to This Privacy Policy

PICKLO may update this Privacy Policy periodically to reflect changes in our business practices, technologies, services, legal requirements or regulatory obligations.

When changes are made, the revised Privacy Policy will be published on this page and the Last Updated date will be changed accordingly.

We encourage customers to review this Privacy Policy periodically.

13. Contact Us & Privacy Grievances

If you have any questions, requests, concerns or complaints regarding this Privacy Policy or the way PICKLO handles your personal information, you can contact us at:

PICKLO

Email: rbzofficial999@gmail.com
Phone: +91 9850091369
Location: Pune, Maharashtra, India

When contacting us regarding a privacy concern, please provide sufficient information for us to understand and respond to your request.

We are committed to addressing legitimate privacy concerns fairly and in a timely manner and to handling personal information responsibly in accordance with applicable Indian law.

PICKLO — Pick Something Better.